'The First Time' Last Year

Here is my New Year’s Message to the South Luzon Wireless Center Team. I'll give you a recap of year 2006 in under 3 minutes. Here are ‘The First Time’ experiences of our teammates:

The first time Naga WC was awarded Model WC in Y2005. Technically a back to back for the region as Lipa WC won the award in Y2004. Also in Y2005, the runner ups were Calapan & San Pablo WCs.

The first time a region won back to back Model Region award. The South Luzon team won the award in Y2004 and Y2005. It will take the next region 3 years to top that feat.

The first time the WC Sups/OICs prepared the region's vision in a team meeting early this year. The vision states: To be the Model Region with the Most Significant contributions to Customer Care organization by Y2007. The tagline: M:I:III – Taking the Model Region a notch higher.

The first time the South Luzon core team (your WC Sups/OICs) had their regional team meeting outside Makati and Tagaytay. Meeting last November was in Naga and Legaspi.

The first time your WC Sups/OICs practiced their critiquing skills legally and officially. During the WC visit in Lucena, Daet, Naga & Legaspi, they played auditors by scrutinizing their peers' WCs.

The first time the Wireless Center Head visited 60% of the South Luzon WCs, visited all Bicol region WCs and attended the regional meeting twice.

The first time to have an integrated wired and wireless operation in a mall based office in SM Lipa. By the way, let me mention that we outdid Globe in the inauguration last November. It started with our mancom arriving with a statement - on a helicopter, we gave away a free 21 inch TV and celfone to lucky subscribers and to cap it off, pretty teen star Jacky Rice and “Kiss Me” star Alyssa Alano joining us on that special day.

The first time three “in housed developed” WC Sups/OIC tied the knot; Richard of Lipa in June, Jun B of Daet in August and Cathy of San Pablo in December.

The first time three key WC Sups left their positions for various reasons; Poly of Batangas transferred to S&D Merchandizing, Betty of Bacoor is migrating to Canada and Benson of Naga migrated to the US. Not all first time items are beneficial to the team. We wish all of them well.

The first time an Inter-department Christmas party was organized. S&D, NSD, CCare & AMMD joined forces to organize this hopefully annual affair at classy The Orchard Golf & Country Club in Dasmarinas, Cavite.

In conclusion, it was a banner year for South Luzon team as it was peppered with a lot of significant firsts. I hope that this New Year 2007 brings us equal or greater accomplishments. Happy New Year to everybody!